Returns
If the return meets all return criteria stated below, a store credit (Kitty Kouture E-gift card) will be issued. We do not issue refunds to the original form of payment.
How to start a Return process
- Returns received after 10 calendar days will be refused. You will be responsible for return shipping charges.
- Refunds will be issued in the form of a store credit (Kitty Kouture E-Giftcard).
- Shipping charges are non-refundable.
- We are not responsible for returned shipping costs, lost or stolen packages.
- email info@shopkittykouture.com your name, order number and item you are wanting to return and we will email you a return form
- the return form MUST be sent back to Kitty Kouture filled out or we will not accept the return
- You must send the unworn item, the return form and the original pack slip back to Kitty Kouture headquarters and then we will process the return if it meets all criteria
- You are responsible for return shipping costs
- IF MORE THAN 20% OF YOUR ITEMS ARE CONSISTENTLY RETURNED WILL BE CHARGING A 20% RESTOCKING FEE
Returns must be in original, unworn condition with no stains, defects, pet hairs, smells, or any signs of wear or use. All original tags must be attached and all packing slips included in the return.
Shoe boxes must be shipped in a separate box or mailer, as they are considered part of the product's original condition. If a shoe box is damaged or taped, the return will be refused.
Sale, Clearance, BOGO, or any discounted item marked sale is Final Sale.
- Any purchase using a 15% off or more discount is Final Sale.
- Jewelry, hair accessories, bra's or bra/tanks, other similar products, and accessories are Final Sale or any items we deem are Final Sale.
If a final sale item is returned to us, we will send you a shipping invoice via email for the ineligible item(s).
DEFECTIVE ITEM:
- If you have received a defective item please contact our customer service team by email at info@shopkittykouture.com
- We will always make it right if you receive a defective or damaged item
- In the email, you must state your order number, the item and send photos of the damage
CANCELLATIONS:
- Orders cannot be changed, modified, or canceled after checkout.
SEZZLE OR SHOP PAY:
- We offer full store credit for all eligible returns including items paid for with Sezzle or Shop Pay.
- If a purchase was made using Shop Pay or Sezzle the customer is still responsible for paying the full balance even though the Kitty Kouture Giftcard has been issued for the return.